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Home > Understanding Flexiestays payments and cancellations

Understanding Flexiestays payments and cancellations

When you book with Flexie Stays, we want you to feel completely confident. That’s why our payment and cancellation policy is designed to give you peace of mind, flexibility, and total clarity — with no hidden surprises.

Simple and secure payments

  • Pay quickly and securely using your preferred method (major cards, Apple Pay, Google Pay).

  • We use trusted, encrypted systems to protect your details.

  • For longer stays, you may have the option to pay a deposit upfront and the balance closer to your check-in — giving you more flexibility to plan your trip.

Flexible cancellation policy

Plans can change, and that’s okay. With Flexie Stays you benefit from one of the most guest-friendly policies in the market:

  • Cancel up to 7 days before check-in → Full refund, no questions asked.

  • Cancel within 7 days of arrival → Partial refund may apply.

  • Refunds are processed quickly and returned via your original payment method.

Why book direct with Flexie Stays?

Most OTAs (like Airbnb or Booking.com) have stricter cancellation rules and slower refund processes. At Flexie Stays, we:

  • Offer clear, fair terms with no hidden small print.

  • Process refunds faster so you’re never left waiting.

  • Provide direct communication with our team, available 24/7.

  • Reward direct bookings with exclusive perks — including our WELCOME10 discount code.

Peace of mind guaranteed

Whether you’re planning a seaside holiday, a family trip, or a longer Bournemouth stay, booking directly with Flexie means:

  • Transparent payments.

  • Flexible cancellations.

  • Personal support whenever you need it.

Because a great holiday starts with a worry-free booking.

With Flexie Stays, booking your seaside holiday in Bournemouth is simple, flexible, and designed around you.

Get in touch

We are avaiable 24/7 to a phone call
and one message away to sort you doubts

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Get in touch

We are avaiable 24/7 to a phone call
and one message away to sort you doubts

Leave a feedback