At Flexie Stays, accessible at www.flexiestays.com, we are committed to protecting the privacy and personal data of our visitors, guests, and partners. This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have under applicable data protection laws, including the UK GDPR, EU GDPR, and the Data Protection Act 2018.
If you have any questions or concerns, please contact us at info@flexiestays.com.
By using our website, services, or making a booking with Flexie Stays, you consent to this Privacy Policy and agree to the collection and use of information as described below.
We collect different types of personal information depending on how you interact with us:
a) Information you provide directly:
Name, email address, phone number, and billing address.
Booking details including dates, property reserved, and guest information.
Communication data such as emails, messages, or feedback you send us.
b) Payment information:
Payments are securely processed through Stripe, our payment processor. We do not store card details on our servers. Stripe may collect and process your credit/debit card details in accordance with their privacy policy.
c) Automatically collected information:
Log files (IP address, browser type, ISP, date and time of visit, referring/exit pages, clicks).
Device information (operating system, device type).
Usage data about how you navigate and interact with our site.
d) Cookies and similar technologies:
We use cookies to remember preferences, analyse website traffic, and improve functionality.
Cookies may also be used for marketing, including Google Analytics, Facebook Pixel, and other tracking tools.
We use the data we collect for the following purposes:
To provide, operate, and manage our website and booking platform.
To process and confirm reservations.
To communicate with you (customer service, booking updates, support).
To send marketing or promotional emails (only if you have opted-in).
To detect and prevent fraud or unauthorised activity.
To comply with legal obligations, including tax and accounting requirements.
To improve user experience by personalising our website and services.
We process your personal data under the following legal grounds:
Contractual necessity: to process bookings and deliver the services you have requested.
Consent: where you have explicitly agreed to marketing communications or cookie tracking.
Legitimate interests: to improve services, analyse usage, and ensure site security.
Legal obligation: to comply with accounting, tax, or regulatory requirements.
Flexie Stays does not sell your personal data. We may share your information only with:
Payment processor (Stripe): to securely handle transactions.
Analytics providers (e.g. Google Analytics): to monitor website performance.
Email marketing platforms (e.g. Mailchimp): if you subscribe to our newsletter.
Legal authorities: where required by law or to protect our rights.
Your information may be transferred to and stored in locations outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
We retain booking and transaction records for up to 7 years in line with UK tax law.
Communication data is retained for up to 2 years, unless you request deletion earlier.
Marketing preferences are retained until you opt out.
Under UK and EU GDPR, you have the following rights:
Right of access: Request copies of your personal data.
Right to rectification: Correct inaccurate or incomplete information.
Right to erasure: Request deletion of your data (subject to legal obligations).
Right to restrict processing: Limit how your data is used.
Right to object: Object to certain types of processing, including direct marketing.
Right to data portability: Request transfer of your data to another provider.
Requests can be made by contacting info@flexiestays.com. We will respond within one month.
Flexie Stays does not knowingly collect or process personal data from children under the age of 13. If you believe a child has provided such information, please contact us immediately and we will delete it.
We use SSL encryption, firewalls, and secure hosting to protect your data.
Access to personal data is restricted to authorised staff only.
Payment details are never stored on our servers.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.
If you have questions or wish to exercise your data protection rights, please contact:
Flexie Stays
Email: info@flexiestays.com
Website: www.flexiestays.com
If you are based in the UK or EU, you also have the right to lodge a complaint with your local Data Protection Authority.
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