Go to My Trips and select the booking you want to cancel.
Under Reservation details, click Cancel reservation.
Confirm your reason for cancelling.
Your cancellation details and refund will be shown instantly, it can take at least 24h to receive your founds.
Plans can change, and that’s okay. With Flexie Stays you benefit from one of the most guest-friendly policies in the market:
Cancel up to 7 days before check-in → Full refund, no questions asked.
Cancel within 7 days of arrival → Partial refund may apply.
Refunds are processed quickly and returned via your original payment method.
If something isn’t right during your stay:
Contact us immediately — our team will work to fix the issue.
If it cannot be resolved, you may request a partial refund or a full cancellation refund depending on the circumstances.
Before you confirm a cancellation, we’ll always show you exactly how much will be refunded. The refund will never exceed the amount you have paid at the time of cancellation.
Whether you’re planning a seaside holiday, a family trip, or a longer Bournemouth stay, booking directly with Flexie means:
Transparent payments.
Flexible cancellations.
Personal support whenever you need it.
Because a great holiday starts with a worry-free booking.
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