Always use the Flexie Stays platform for communication and payments.
In rare cases, our support team may provide you with an alternative payment link. Only proceed if this comes directly from one of our official Flexie Stays support numbers or email addresses.
Check the photos, descriptions, and amenities carefully. If something looks unclear, contact our team for clarification.
Choose properties with self check-in and secure smart locks or entry codes.
Be aware of signs of risk: incomplete property descriptions, missing photos, or inconsistent details.
On arrival, ensure that all doors and windows are secure.
Familiarise yourself with safety devices such as smoke alarms, carbon monoxide detectors, and fire extinguishers.
Take note of emergency exits and evacuation routes.
Never share your access codes or keys with anyone outside your booking.
If you notice anything unsafe (e.g. faulty wiring, broken windows, slippery floors), report it to Flexie support straight away.
Discrimination, harassment, violence, or threatening behaviour are strictly prohibited.
Parties, excessive noise, or unauthorised guests are not allowed.
Installing recording devices inside properties is forbidden unless clearly disclosed and approved.
Illegal activity, drugs, or weapons are not tolerated under any circumstances.
All apartments are cleaned to professional standards between stays, with extra attention to high-touch areas such as handles and switches.
Hand sanitiser or disinfectant may be provided for guest use.
If you are unwell before or during your stay, please contact us — we will do our best to support you and keep everyone safe.
Emergency numbers are listed in your check-in instructions (police, fire service, local hospital).
The Flexie Stays support team is available 24/7 for urgent assistance.
In the event of a fire, gas leak, or immediate danger, call local emergency services first, then inform us.
All incidents will be taken seriously, and we will assist with rebooking, refunds, or alternative arrangements if required.
To ensure fairness and trust:
All payments must be processed securely through the Flexie platform.
Cash or off-platform payments are not permitted.
Our flexible cancellation policy allows full refunds up to 7 days before check-in.
Flexie offers 24/7 support for all guests and partners.
Use Flexie’s communication channels to keep conversations clear, documented, and safe.
Abusive or threatening messages are unacceptable and may result in account suspension.
We will take action against:
Discrimination or harassment of any kind.
Fraud, scams, or attempts to misuse the platform.
Violence, threats, or unsafe behaviour.
Consistent breaches of our community policies.
Flexie Stays is more than just accommodation — it’s a community. By following these principles, you help us create an environment where every stay feels like home, and every guest feels welcome.
Developed by Skoobie.ai
